Towards a Non-Functional Requirements Discovery Approach for Persuasive Systems

TítuloTowards a Non-Functional Requirements Discovery Approach for Persuasive Systems
AutoresNelly Condori-Fernandez, Joao Araujo, Alejandro Catala, Patricia Lago
TipoPoster para congreso
Fonte The 35th Annual ACM Symposium on Applied Computing, Brno (Czech Republic), Association for Computing Machinery, pp. 1418–1420 , 2020.
AbstractA number of software systems that attempt to help people achieve behavior change have been proposed in various domains such as health and wellness. However, sometimes, such systems have failed to provide a satisfactory or sustainable User Experience (UX), as it is observed when users may be reluctant to respond to the activation of the systems' changing demands. Moreover, a negative User Experience (UX) can be exposed by Behavior Change Support Systems (BCSS) if designers do not have clear understanding of the requirements that factually help changing the user behavior that accomplishes a sustainability goal. We first explored the Persuasive System Design (PSD) model that should be considered in UX assessment of BCSSs. Then, we propose a requirements discovery process that can be considered to redesign a software interactive system based on negative UX.
Palabras chavenon-functional requirements, sustainability, UX assessment, persuasive systems